![]() And offer all of those essential help desk features you’ll soon come to rely on. It’s designed to seamlessly integrate into your business's service desk or a call center. That’s why we created a help desk tool that simplifies the process rather than making it more complicated. We know how hard it is to deal with hundreds of tickets every day. Tons of features - but hidden until you need them You no longer need to dig through your support mailbox trying to find "that email we received from this customer a week ago". The entire conversation, attachments, private messages and any other activity. When you click an individual ticket, you see all the case details on a single page. You don't ever need to refresh the page - the data is always up to date, showing convenient popups as new tickets arrive.Įverything you need to manage your customer service. ![]() ![]() This is the screen you're gonna be looking at for the most part of your workday, so we've literally spent years polishing it. Whether you're a tech support "agent", an "administrator" or a "manager", the grid easily adjusts to your current needs. In addition, you can switch to the "assigned to me" tickets, requests from a specific company, a specific customer etc. Different queues let you switch between "all", "in progress" and "unanswered" tickets. For example, assign multiple tickets to agents, merge, close, delete tickets or even post a reply to multiple tickets at once. You can easily sort and filter the requests, review the current statistics and even perform "bulk" operations without leaving the page. ![]() The main screen of the help desk software features a powerful grid showing all the information on your current tickets. Jitbit is an affordable, fast, lightweight and good-looking Ticketing System for your customer support team. Requests come in via email, live chat, text-messages, phone calls - all go into the same storage, where help desk agents can add their responses and keep track of tickets. IT ticketing system is a software app, that converts all incoming tech support requests into tickets and stores them in one central database for later management. ![]()
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